To reset your PIN, log into your account at https://account.myfancard.com/login On the “Account Features” page in the top right-hand corner, locate your name. Beside your name, you will see a down arrow.This will reveal a drop down menu. Click on the "Settings" tab. On the “Settings” page, scroll down to the “Password & Security” section. Select “PIN Update”. You will then enter your current PIN followed by your new PIN and confirm the new pin by entering it one more time.
You may also change your PIN by calling the Interactive Voice Response number at 1-855-330-2273.