- From the home page https://myfancard.com/, click on “Login” in the top right-hand corner of your screen. You will be taken to the login page.
- Enter your username and password, then click the blue "Login" button.
- If you have forgotten your password your click “Forgot Your Password” below the login button and follow the steps to reset your password.
- Once you have logged in, your balance will be listed in the top left-hand corner of the page.
- Call the customer service number located on the back of your card: 1-855-687-2114.
- Enter your 16 digit card number, then press the # key. You will be asked to enter your 4 digit PIN number and press the # key.
- You will then be given your balance and will have access to your account information.
If you have forgotten your PIN, you may press 4 to change it.
- To hear details for the last 5 transactions on your card, press 1.
- To hear details about the current holds on your card, press 2.
- To enroll for Direct Deposit, press 3.
- To change your PIN, press 4.
- To report a card lost or stolen, or to dispute a transaction, press 6.
- To repeat these options, press 7.
- To speak with a card specialist, press 9. You may incur a fee to speak with a card specialist.