Username: To update your username, please contact customer service at 1-855-687-2114.
- Go to the login page for your online account at https://account.myfancard.com/login.
- Click “Forgot Your Password”.
- In order for you to reset your password, we need to verify your identity. You will be asked to enter your 16 digit Fancard card number, CVV and your Date of Birth.
- Click “Continue”.
- On the page that follows, you will enter your desired password in the password field and confirm your entry by entering it in the confirm password field.
- Click "Update Password" at the bottom of the window.
Please Note: Your password must contain the following:
- 8-15 Characters
Possible characters: a-z, A-Z, 0-9, _!@#$%^*+~?
- At least one capital letter
- At least one lower-case letter
- At least one number
- At least one special character
For additional assistance, call customer service at 1-855-687-2114 to speak with a live agent for assistance.