Purchasing and ATM Withdrawals

Questions about making a purchase or withdrawal

How much money can I spend on my Fancard per day?
We have a few limits to your daily purchases to help protect you from fraud. You may not make purchases that exceed a total of $2,500.00 USD per day. If...
Mon, 5 Nov, 2018 at 10:30 AM
What is this pre-authorization in my transaction history?
At the time of purchase, a merchant "pre-authorizes" the transaction to your card. This reserves the estimated dollar amount of the purchase. Typ...
Mon, 5 Nov, 2018 at 10:31 AM
How do merchandise returns work with my Fancard?
Present your Fancard at the time of a merchandise return. If the merchant's return policy allows it, the merchant will credit the amount of the purcha...
Mon, 5 Nov, 2018 at 10:32 AM
Transaction Disputes / Unauthorized Charges
If you have lost your Fancard, believe your card account has been compromised, or have noticed any unauthorized charges on your Fancard, please contact us i...
Mon, 22 Apr, 2019 at 1:47 PM
International Usage
You can use your Fancard internationally! However, due to banking regulations, there are a few places where you can not use your Fancard. Not Allowed: P...
Mon, 5 Nov, 2018 at 10:33 AM
Withdrawal Limits
There are daily and per transaction limits for cash withdrawal on your Fancard account. Fancards will not permit withdraws that exceed these limits. If you...
Mon, 5 Nov, 2018 at 10:33 AM
Over-the-Counter (OTC) Cash Withdrawals
You can withdraw cash from your Fancard account at many financial institutions. These are "Over-the-Counter" or OTC cash withdrawals. Cash Adva...
Mon, 5 Nov, 2018 at 10:34 AM
PIN Security
You will need to know your 4-digit PIN when withdrawing cash. Your PIN is set at the time of card activation.  Your PIN may be locked if there are three (...
Mon, 5 Nov, 2018 at 10:34 AM