Purchasing and ATM Withdrawals

Questions about making a purchase or withdrawal

How much money can I spend on my Fancard per day?
We have a few limits to your daily purchases to help protect you from fraud. You may not make purchases that exceed a total of $2,500.00 USD per day. If...
Mon, 5 Nov, 2018 at 10:30 AM
What is this pre-authorization in my transaction history?
At the time of purchase, a merchant "pre-authorizes" the transaction to your card. This reserves the estimated dollar amount of the purchase. Typ...
Mon, 5 Nov, 2018 at 10:31 AM
How do merchandise returns work with my Fancard?
Present your Fancard at the time of a merchandise return. If the merchant's return policy allows it, the merchant will credit the amount of the purcha...
Mon, 5 Nov, 2018 at 10:32 AM
Transaction Disputes / Unauthorized Charges
If you have lost your Fancard, believe your card account has been compromised, or have noticed any unauthorized charges on your Fancard, please contact us i...
Mon, 5 Nov, 2018 at 10:32 AM
International Usage
You can use your Fancard internationally! However, due to banking regulations, there are a few places where you can not use your Fancard. Not Allowed: P...
Mon, 5 Nov, 2018 at 10:33 AM
Withdrawal Limits
There are daily and per transaction limits for cash withdrawal on your Fancard account. Fancards will not permit withdraws that exceed these limits. If you...
Mon, 5 Nov, 2018 at 10:33 AM
Over-the-Counter (OTC) Cash Withdrawals
You can withdraw cash from your Fancard account at many financial institutions. These are "Over-the-Counter" or OTC cash withdrawals. Cash Adva...
Mon, 5 Nov, 2018 at 10:34 AM
PIN Security
You will need to know your 4-digit PIN when withdrawing cash. Your PIN is set at the time of card activation.  Your PIN may be locked if there are three (...
Mon, 5 Nov, 2018 at 10:34 AM