Account Management

Managing your Fancard Prepaid Mastercard® account

How do I activate my Fancard?
You must activate your Fancard before it can be used for purchases or at ATMs. However, you can load your Fancard with a bank transfer or direct deposit ...
Mon, 5 Nov, 2018 at 10:43 AM
How do I Reset/Change my Fancard account Password?
You can reset your password on the Login screen of the App or the website and click “Forgot Password? Click here.”
Mon, 5 Nov, 2018 at 10:43 AM
How do I reset/change my PIN?
Your Fancard PIN, or personal identification number, is not set until you activate your card. If you happen to forget your PIN, don't worry! You a...
Mon, 5 Nov, 2018 at 10:44 AM
How do I report a card Lost or Stolen?
If you have lost your Fancard or believe it was stolen, please call our customer service immediately at 1-833-432-6366 to report it.
Mon, 5 Nov, 2018 at 10:44 AM
How do I link my Fancard with my Bank Account?
Under the menu bar in your Fancards app, select the “Load” button then select “Bank”. From there, you can select the “Manage Banks” button  and click “Add ...
Mon, 5 Nov, 2018 at 10:44 AM
How do I create or order a sub-card?
Under the menu bar in your Fancards app, locate the “Sub-Cards” button and then click the + Add sub-card button to add your sub-card. 
Mon, 5 Nov, 2018 at 10:44 AM
How do I activate a sub-card?
Once you receive your sub-card in the mail, activate your sub-card by calling 1-833-432-6366 and following the prompts, or by visiting myfancard.com/activat...
Mon, 5 Nov, 2018 at 10:45 AM
How do I set a sub-card PIN?
When you activate your sub-card by calling 1-833-432-6366 and following the prompts, you will be asked to set a PIN for your sub-card. Keep in mind that on...
Mon, 5 Nov, 2018 at 10:45 AM
How do I set a sub-card PIN?
When you activate your sub-card by calling 1-833-432-6366 and following the prompts, you will be asked to set a PIN for your sub-card. Keep in mind that on...
Mon, 5 Nov, 2018 at 10:45 AM
How do I find my Fancard Account and Routing numbers?
You can find your Fancard Account and Routing numbers in both the App and your Online account. In the App, simply login and click the arrow below your Fan...
Mon, 5 Nov, 2018 at 10:45 AM