Account Management

Managing your Fancard Prepaid Mastercard® account

What can I do if my magnetic strip stops working?
If your magnetic strip stops working, please contact customer service at 1-833-432-6366. We can help you get a new Fancard and transfer your funds over to ...
Mon, 5 Nov, 2018 at 10:46 AM
How do I check my Fancard Balance?
You can see your account balance in your App homepage, located at the top of your screen above your Fancard, or on your homepage in the web app. Log in at m...
Mon, 5 Nov, 2018 at 10:46 AM
How do I log into my account?
You can log into your online account at Fancards also has an app that you can download from the Apple App Store or Google Play Store. ...
Mon, 5 Nov, 2018 at 10:46 AM
How do I change my Fancard to a different team?
If you want a Fancard for a new team, we recommend that you order a new Fancard online or via the Fancards app and transfer your funds to your new card. 
Mon, 5 Nov, 2018 at 10:46 AM
How do I edit my Account Profile?
You can edit your account profile both online, at, or on the Fancards App. On the Fancards App, login using your account information...
Mon, 5 Nov, 2018 at 10:47 AM
How do I close my Fancard account?
You can close your Fancard by calling customer service at 1-833-432-6366 or by emailing us at 
Mon, 5 Nov, 2018 at 10:47 AM
Where is my direct deposit?
If you believe you are missing a deposit please call our customer service line at 1-833-432-6366 to speak with a live agent. Or email us at ...
Thu, 25 Apr, 2019 at 4:36 PM
How can I delete a sub-card?
To remove a sub-card from your account that you no longer use, simply email with the following information. Your name Address Name...
Wed, 1 May, 2019 at 1:28 PM
How do I order a sub-card for a different team?
On the iOS app for iPhone and iPad, you can order a sub-card or sub-cards for different teams than your primary card! First log in to the Fancards app, ...
Mon, 1 Jul, 2019 at 4:11 PM
Where can I see my latest transactions?
To see your last purchases, log in to your account and your transaction history is available on the home screen.  If you are having trouble logging in, ...
Wed, 3 Jul, 2019 at 11:04 AM