Account Management

Managing your Fancard Prepaid Mastercard® account

Why can't I log in?
If you are having trouble logging in, you might have an old card or "Legacy' card (which has an old account portal and link). If your card's ...
Wed, 3 Jul, 2019 at 11:07 AM
Why does my card say "invalid" or "restricted"?
Typically this happens when you make an unfamiliar or uncharacteristic purchase. Just call the number on the back of your card to confirm or refute any card...
Wed, 3 Jul, 2019 at 11:10 AM
How do I update my Fancard with my new address?
If you would like to update your address, you can do so by logging into your account online at  or you may call 833-432-636...
Mon, 22 Jul, 2019 at 4:29 PM
What is my billing/shipping address?
Your billing address is the address that the paper copies of your bills are sent. Your shipping address is where you designate your deliverables should be s...
Tue, 23 Jul, 2019 at 9:10 AM